General

Some conditions (not limited to this list) suitable for Telemedicine are as follow:

●      Adult Urinary Tract Infection (UTI)

●      Allergy rhinitis

●      Bronchitis

●      Common cold

●      Constipation

●      Chronic Condition

●      Conjunctivitis

●      Diarrhoea/ Vomiting

●      Earache

●      Emergency/Regular Oral Contraceptive Pills

●      Flu

●      Gastroenteritis

●      Headache and migraines

●      Insect bites

●      Menstrual Pain

●      Minor scratches, bruises and contusions

●      Muscular sprains/strains

●      Nausea

●      Prescriptions Top-up

●      Rashes / Skin infections

●      Reviews of appropriate lab results

●      Respiratory disorders

●      Sinus infections

●      Sore throat

●      Sports injuries’

●      Stomachache

●      Strep throat

●      Upper respiratory tract infection (URTI)

●      Vertigo

●      Viral fever

Yes, our doctors can issue a Referral Letter through Healthsprings Connect App. Please note that the issuance of a referral letter is subject to the doctor’s discretion.

Yes, our doctors can issue a Medical Certificate (MC) through Healthsprings Connect App. Please note that the issuance of a medical certificate is subject to the doctor’s discretion.

If it is a medical emergency please call 995 for medical assistance. Our services are designed to provide a response to patients with non-life-threatening situations.

Healthsprings Medical Associates (Orchard)

Address: 541 Orchard Road #10-02, Liat Towers Singapore 238881

Contact: +65 9728 7793

Opening hours:

Monday to Friday: 9am to 5pm
Saturday: 9am to 1pm.
Sun/Public holiday: Close

 

 

Healthsprings Medical Clinic (Bukit Panjang)

Address: 524A, Greenridge Shopping Centre, #02-01, Jelapang Road, Singapore 671524

Contact: +65 6892 6681

Opening hours:

Monday, Tuesday & Thursday: 8am to 4pm, 6pm to 9pm
Wednesday & Friday: 8am to 4pm
Saturday:  8.30am to 1 pm
Sun/Public holiday:  Close

 

Healthsprings Medical & Laser Clinic (Bidadari)

Address: 105A Bidadari Park Drive #01-09 Singapore 341105

Contact: +65 6970 7933

Opening hours:

Monday to Friday: 8.30am-4pm
Saturday: 8.30am-1pm
Sun/Public holiday: Close

Registration

To create an account on Healthsprings Connect, simply search [Healthsprings Connect] download the app from the Apple App Store or Google Play Store.

Once installed, open the app and click on the “Create an Account”. Fill out the required information, including your name, email address, phone number, and create a secure password. After completing the registration process, you can login and start using the app to schedule appointments with our healthcare providers.

Yes, ensuring the security of your personal information is our top priority. Our telemedicine app uses encryption and follows strict privacy protocols to safeguard your data. Your information is confidential and protected according to healthcare privacy laws and regulations.

If you forget your password, simply click on the “Forgot Password” at the login page. You will receive instructions via email or sms to reset your password securely. If you continue to experience issues, you can contact our customer support team for assistance.

Email: support@healthsprings.com.sg

Yes, you are able to add family members under your account. Simply go to “Family Profile”, tap on “Add” on the top right corner in the app to add a family member and provide the required personal details. Then you may book a telemedicine on behalf of your family member.

Yes, you can go to “More” , select “Account” and edit your details. If you would like to change your email address, please email to support@healthsprings.com.sg.

No, creating an account on Healthsprings Connect is free of charge. You only pay for the medical services you receive during consultations. Registration allows you to access the app’s features, schedule appointments, book health screening, vaccinations and connect with healthcare providers.

Teleconsultation

  1. Healthsprings Connect online consultations are conducted in real-time between patient and doctor. Choose a doctor from our list of licensed healthcare providers, then select the preferred time and join the consultation at the selected time. Describe your symptoms to our doctors, allowing them to assess your condition and create a treatment plan. After the consultation concludes, you can opt to have the prescribed medicines delivered to you or you may choose self pick-up at our clinics.

     

    • Delivery fees: $15
    • Self pick-up is only available based on our Clinics’ opening hours.

Healthsprings Connect specifically addresses non-emergency medical conditions. The doctor is required to review your case before the telemedicine begins. If the doctor finds your condition unsuitable for telemedicine, you may be redirected to more appropriate consultation alternatives.

If you are not deemed suitable for tele-consultation:

  1. Visit a general practitioner for an in-person consultation.
  2. Head to the Emergency department of your nearest hospital.
  3. Consult with a specialist using a referral letter. (You can obtain a referral letter through teleconsultation.)

Yes, the digital Medical Certificate (MC) issued during teleconsultation is generally accepted. However, a digital MC is not valid for use as an excuse for absence from court attendance.

Please ensure you review our telemedicine triage page, and patients must agree to the terms before proceeding to book a telemedicine appointment. If your symptoms are found to be unsuitable for telemedicine, and the doctor has already initiated the teleconsultation, the consultation fees will still apply.

Yes, you may book a teleconsultation on behalf of your family member, and they have to be present during the teleconsultation session. However, if you and your dependent are not residing within the same household, you may share the tele-consultation link to invite them to join the call.

How to invite your family member to the tele-consultation room?

  1. Join the tele-consultation
  2. Clink on “Copy link” and send to your family member
  3. Family member can join the tele-consultation with the link

Ensure you are in a well-lit environment with a good internet connection, and confirm that your device’s camera, audio, and microphone are functioning properly. We recommend using an earpiece. Please have your identification card ready, as you may be asked to verify your identity before the teleconsultation.

In some cases, the doctor might suggest having the following medical equipment to facilitate a more comprehensive teleconsultation:

  • Thermometer (for measuring temperature)
  • Sphygmomanometer (for checking blood pressure and heart rate)
  • Glucometer (for checking blood glucose level)
  • Weight scale (for weight management)
  • Past medical records

However, the teleconsultation can still proceed if you do not have any of the mentioned medical equipment.

Once the teleconsultation has ended, the doctor will prepare the visit summary and medication (if any) for you. You will receive a notification to choose your preferred delivery method, either self-pick up or delivery.

Relevant documents including invoices, medical certificates and referral letters, can be accessed under “Records” > “Documents” in the app.

Book a Teleconsultation

  1. Select “GP Consultation” or “Skin Consultation” on the Home page
  2. Select your profile as a patient
  3. Select a doctor
  4. Select your preferred date and time
  5. Answer a few questions required by MOH and the Provider
  6. Enter your payment option. You will not be charged until the consultation is over.
  7. Join the call at the scheduled time. The meeting room will be opened 10min before the call.

Kindly cancel your appointment at your earliest convenience to allow other patients to schedule an appointment. Follow the steps below for cancellation:

  1. Log in to your Healthsprings Connect account on the app
  2. Locate the alert card associated with the appointment you intend to cancel
  3. Tap the three dots icon at the top-right corner
  4. Select the “Cancel Booking” option to proceed with the cancellation

Alternatively, if you wish to reschedule, choose the “Reschedule” option to select a new timing with the same provider.

Skin Consultation

Teleconsultations for skin can effectively address a wide range of dermatological concerns, including:

  • Acne: Evaluation and management of acne, including prescription medications if necessary.
  • Eczema (Dermatitis): Diagnosis, treatment plans, and guidance for managing eczema.
  • Psoriasis: Assessment of psoriatic symptoms and recommendations for treatment.
  • Rosacea: Evaluation and advice for managing rosacea symptoms.
  • Fungal Infections: Diagnosis and treatment plans for skin fungal infections.
  • Skin Allergies: Identification of allergens and recommendations for managing skin allergies.
  • Warts: Evaluation and guidance on treatment options for warts.
  • Skin Rashes: Assessment and recommendations for various types of skin rashes.
  • Moles and Skin Lesions: Evaluation of moles and other skin lesions for potential concerns.
  • Hair and Scalp Issues: Diagnosis and guidance for addressing hair and scalp conditions.
  • Sun Damage: Advice on managing and preventing sun damage to the skin.
  • Aging-related Concerns: Guidance on skincare routines and anti-aging strategies.
  • Skin Infections: Diagnosis and treatment plans for various skin infections.
  • Hyperpigmentation: Assessment and recommendations for managing hyperpigmentation.
  • Dry Skin: Recommendations for managing dry and dehydrated skin

Yes, we recommend that you take a photo of the concerned skin area to assist doctors in assessing the issue more accurately. Remember, sharing photos can improve the doctor’s ability to diagnose and recommend appropriate treatments during the virtual appointment.

Weight Management

Various weight management issues can be effectively addressed through teleconsultation. These include, but are not limited to:

  • Weight Loss Planning: Developing personalized weight loss plans tailored to individual goals and health conditions.
  • Dietary Guidance: Providing nutritional advice and guidance for healthier eating habits and portion control.
  • Exercise and Physical Activity Planning: Designing exercise routines suitable for specific fitness levels and health conditions.
  • Behavioral Modification: Addressing behavioral patterns related to eating, stress, and lifestyle that may impact weight management.
  • Emotional Eating: Addressing emotional or stress-related eating habits through counselling and coping strategies.
  • Nutritional Education: Offering education on the nutritional content of foods and making informed choices.
  • Metabolic Health: Assessing and managing factors that may affect metabolism and contribute to weight gain.
  • Maintenance Strategies: Developing strategies for weight maintenance after achieving weight loss goals.
  • Obesity Management: Offering comprehensive plans for individuals dealing with obesity, including lifestyle modifications and, when necessary, medications.
  • Childhood Obesity: Providing guidance and support for parents in managing childhood obesity through healthy lifestyle choices.
  • Hormonal Imbalances: Addressing weight-related issues linked to hormonal imbalances, such as imbalances in thyroid hormones or hormonal changes during menopause.
  • Weight-Related Health Risks: Evaluating and managing health risks associated with excess weight, such as cardiovascular issues and diabetes.
  • Medication-Induced Weight Gain: Managing weight gain associated with certain medications and exploring alternative options.

Teleconsultation allows doctors to offer personalized guidance, support, and education to individuals seeking assistance with weight management, making it a valuable and convenient option for many weight-related concerns.

Yes, our doctors may prescribe weight loss medications or injections during a teleconsultation if they determine it is appropriate based on your medical history, health status and weight management goals in accordance with MOH telemedicine regulations.

Medication

In accordance with our commitment to safeguarding public health, hygiene, and safety,  we don’t offer refunds or exchanges for medications. Should you decide not to proceed with the prescribed medications, kindly inform our doctors during the tele-consultation. Your understanding in this matter is greatly appreciated.

Yes, as a patient, you have the right to refuse or decline prescribed medications. It’s important to communicate with the doctor during the teleconsultation. If you have concerns, questions, or reasons for not wanting to take a prescribed medication, discuss with our doctor. We can provide information, address your concerns, and explore alternative options or treatments when appropriate. Always make informed decisions about your healthcare and communicate effectively with your healthcare provider.

Our doctors may authorize prescription renewals without the need for a teleconsultation under situations:

  • If you have an existing record with us.
  • When your clinical conditions are reasonably stable, requiring only the replenishment of medications for ongoing maintenance treatment.
  • In the absence of evidence or information indicating changes in your clinical conditions. However, should any changes occur, a consultation with our doctor will be necessary.

It’s crucial to understand that the approval of repeated prescriptions without consultation is not indefinite. Clinical reviews will be conducted at intervals appropriate to your diagnoses and medical conditions.

If you’ve chosen the option for self pick-up at the clinic, you will receive a notification via SMS or email once your prescription is ready for collection. We recommend checking the clinic’s operating hours before making a trip to collect your medications.

Store medications in a cool, dry place, away from direct sunlight. Follow any specific storage instructions provided on the medication label.

All medications should be kept out of reach from your little ones.

Payment

We are currently accepting debit and credit card payment.

A standard video consultation duration is 15 minutes and the rates are as follows:

 

GP Consultation: $20

Skin Consultation: First consult $70 / Subsequent Consult $40

Weight Management: First consult $70 / Subsequent Consult $40

If the video consultation exceeds 15 minutes, the final charges will be up to the doctor’s discretion.

 

Please note that all prices indicated above are in SGD and exclude medication and delivery.

Refunds take 7-14 working days.

Delivery

We provide same-day islandwide delivery within 3 hours at a flat fee of $15.00.

Yes, you may pick up your medications within the opening hours of the clinic. Please choose the method of delivery “Self Pick-up” tab next to the “Delivery” button.

We provide same-day delivery within 3 hours at a flat fee of $15.00.

We recommend patients collect the medications personally. However, if it is not convenient, they can authorize someone else to collect it on their behalf.

Please contact our support team at support@healthsprings.com.sg or Whatsapp at +65 88681389.

Account and Technical Issues

We are sorry to see you go. If there is any account issue that we can help resolve, please reach out to our care team at support@healthsprings.com.sg .

To delete your account, go to More > Account > Delete Account.

Recommendations before account deletion:

  • Download all your medical documents in Healthsprings Connect as you will no longer have access to them.
  • For a smooth account deletion process, ensure that there are no pending invoices or consults in your account.

Upon successful deletion of your account:

  • Your account will be inaccessible and permanently deleted..
  • All family profiles and credit card information will be erased.
  • Any ongoing consultations that are incomplete will be cancelled.
  • Retrieval of existing healthcare data in Healthsprings Connect will not be possible.
  • Transactional data will be retained for financial audit purposes.
  • Information pertaining to medical consultations will be preserved for the natural lifespan of the patient, as mandated by the Ministry of Health (MOH).
  • Even if you subsequently create a new account using the same email, access to previous account history will not be available.